“Excellence is not an act but a habit”
Thanks to a successful portfolio career, I have provided support to businesses and leaders across many industries and developed a diverse set of business skills.
A summary of the skills and experience is below. Please click the + to expand each of the tabs for more detail.
Customer Service & Relationship Management
I have an excellent telephone and email manner and also have experience working front of house in both showrooms and receptions. In addition, I am an experienced account manager who is adept at order processing and customer nurturing. Complaints / queries are always handled by me with discretion in an empathetic and fair manner to ensure lessons are learnt, and a swift resolution can be found.
Facilities Management & Project Management
I am experienced in facilities management, including the commissioning/managing of external contractors and service providers.
In addition, I have strong stakeholder management skills and have a solid understanding of both waterfall and agile methodology. I am also familiar with a host of SaaS platforms, including Trello, Monday.com, ClickUp and Asana.
Finance Admin & Reporting
I have used several cloud accounting platforms, including Sage and Xero, as well as tools such as Receipt Bank. I am familiar with inventory; purchase orders; expenses; accounts payable, invoicing, credit control, payroll, budget management and review. I am also confident in producing and analysing sales and P&L reports.
Human Resources & Health & Safety
I work under the guidance of HR & Health & Safety experts to ensure that a company’s policies, processes, training programmes and culture is such that it safeguards the people in an organisation and protects the ongoing interests of the business.
I am also an experienced CharlieHR user who uses the platform for attendance and holiday entitlement records; personnel records and letters; reviews & appraisals; and staff handbook publication.
ICT and Databases
I am a technology troubleshooter and an Office 365 Administrator who alongside outlook administration has established Microsoft Teams environments and a Sharepoint intranet. In addition, I am a confident database manager who has worked with a number of databases including Microsoft Access, Hubspot, Salesforce and DonorFlex. I have also worked with custom MIS databases.
I am an experienced user of a number of SaaS platforms including Slack, DropBox and Google Drive.
Website Design & Maintenance
I am proficient in building and maintaining WordPress websites using mobile-first principles. I have a basic understanding of UX best practice, accessibility, HTML and CSS.
Social Media & PR
I am proficient in HootSuite and familiar with a wide range of social channels, including Facebook, Instagram, Twitter and Pinterest. Familiar with Google Analytics and AdWords. I have produced content plans and campaign strategies. I also write blogs, case studies and press releases.
Brand Building & Inbound Marketing
My work has seen me market products and services for B2B and B2C brands, not-for-profits and start-ups. From branding workshops to content plans, direct mail campaigns, blogs and newsletters – I focus on delivering an authentic and consistent user experience whilst maximising the return on efforts and budget expenditure.
GDRP & Email Marketing
I have a solid understanding of GDPR in terms of recruitment, HR, electronic communications and newsletter subscriptions; I am an Intermediate level Mailchimp user.
Graphic Design for Print
I am an advanced Adobe Creative Suite user who works in Illustrator, Photoshop and InDesign. I have designed digital assets for web and social media. I have also designed logos; corporate stationery; promotional print; catalogues & brochures; vehicle graphics; signage; exhibition stands; and large format graphics such as building wraps and hoarding.
I am an advanced desktop publisher familiar with Microsoft Office and Google Suite, inc. Google Forms. Confident producing letters and reports, presentation stacks and spreadsheets.