SIMPLY BEAUTIFUL PRINT
Office > Operations Manager
April 2017 – October 2020
Beautiful are specialists in large format print and are renowned for both their super-friendly service and for reproducing simply beautiful signage and graphics. They also pride themselves on their flexible service and in-house graphic design expertise. Beautiful are know for being the go-to for exhibitions & events, retail & signage, vehicle graphics and corporate print.
Reporting to the Managing Director, my role at this SME has seen me provide hands-on, day-to-day support and leadership to both the Sales Office, Design Studio and Production Teams, while systematically overseeing a programme of continuous improvements. By actively troubleshooting, creating feedback loops and collaborative workplace cultures, I have seen value added to every area of the business covering Customer Service; SEO & User Experience; Production Planning; Quality Control; Warehousing & Stock Control; Waste Control; HR & Recruitment; Learning & Development. This added value has translated into brand loyalty from both employees and customers alike, referral sales and high-value organic sales leads
My key achievements include:
I led a values driven recruitment/onboarding programme and delivered a new leadership rhythms that would see the introduction of Monday morning catch-up meetings, weekly employee one-to-one check-ins and quarterly performance reviews. As a result, Beautiful have formed a pool of talent who actively lead in their personal development and are trusted to problem solve and initiate new ways to add value to the business
I built a new CRM and Kanban workflow system, that together with new service level agreements and communications tools, removed historic service level bottlenecks and reduced production overheads.
I took sole charge of the company and project managed all key accounts for three months in early 2019, while the Managing Director was excused for health reasons. I also assisted him with his phased return to work thereafter.
“I already knew Aimee to be an organised, creative, driven and meticulous individual, however, I did not envisage that she would come to provide me with so much more than just an Office Manager. Not only does she assist me with the day-to-day operations of the business, but she has established several new frameworks and processes which have helped me to transform my business… I trust Aimee 100% in her ability and in the dedication she demonstrates to both the company and to the people she manages.”
Michael Tyrrell – Managing Director at Simply Beautiful Print
(Source: Linked In Recommendation)
SUSSEX HOUSING & CARE
Governance, Information and Design Manager,
July 2015 – July 2016
Sussex Housing & Care are a housing association with CQC registered care homes and sheltered accommodation units across Sussex. The association ‘help people live their later life to the full’ and ran several programmes to improve the wellbeing of the people in their care homes and sheltered housing communities.
Initially, I started at SHC on an interim five-month post as office manager / PA to the CEO. Amid an extensive change programme, I brought a new focus and energy to the role that would see me transform the office into a clutter-free, calm and welcoming environment for both visitors and staff alike. Alongside traditional PA responsibilities, the position saw me support the senior management team with document creation, including the production of board/committee packs, as well as minute taking and action planning. I also worked closely with the CEO, Chair and Deputy Chair of the Board to plan and manage board meetings, AGM’s and away days, including arranging keynote speakers and training workshops. In addition, my role saw me support this CQC registered association with corporate governance and document control, including preparation for both internal and external audits.
The role also saw me play a central part in helping the CEO to deliver year two of the organisation’s extensive change programme and enabled me to learn valuable leadership skills and tools first hand. During my time at SHC I was also seconded to several projects within the change programme as a consultant on customer service, process, data control and workflow troubleshooting matters.
Key achievements include:
- Due to my previous after-sales experience, I was spearheaded onto a project to review how complaints were being processed, recorded, resolved and mitigated. I was also responsible for managing complaints at the point of escalation, for and on behalf of the CEO.
- I also became the administrative lead within the Governance Review Project. By adopting advances in technology, using data control methodology and clean design principles, I created a new governance administration model that was to become increasingly modernised and paper-free. My proposal was bold and met with some initial reluctance. I was ultimately given praise from the Board and CEO for how I steered the project and for its success.
- On occasion, I supported the marketing communications team with branding and in-house creative services, including work with external agencies. This included flagship work on a new website and service portal.
“Tenacity, Passion, Commitment and Dedication are only a few words I would use to describe Aimée’s work ethic! Coupled with that her Eye for Detail, Creativity and Regulation made her an excellent Governance and Information Manager. I thoroughly enjoyed my time working alongside you and wouldn’t hesitate to join forces again – should the situation arise! “
Steve White – then CEO at Sussex Housing & Care
(Source: Linked In Recommendation)
“Aimée is a power house of great energy and ideas. She is uber organised and efficient, takes total responsibility for tasks and projects and brings a very unique mix of creativity and organisation to any team. Aimee is thorough, pays attention to detail and goes the extra mile. She is skilled in working with a wide range of people, a leader and a team player – and a thorough delight to work with.”
Charlotte Carp – then Head of Corporate Services at Sussex Housing & Care
(Source: Linked In Recommendation)
Founder / Design & Consultant
Feb 2009 to Present Day
Aimée Creative provides branding and marketing communication consultancy and service to SME’s, charities and socially responsible organisations. Services include logo design and the design or corporate stationery and print, along with web design and support with content marketing/SEO.
Since late 2017, I have worked either full or part-time on projects through my business: Aimée Creative. Typically, I have provided support as a business consultant and graphic designer providing services to entrepreneurs and starts up and larger organisations such as the Trillion fund and the NHS. I have delivered branding workshops and keynotes for Brighton Chamber of Commerce as part of its Ride the Wave programme for SMEs. I have also exhibited at TED X Brighton as part of the Ideas Lab alongside The Demsocratic Society. My design and project portfolio is in the process of being decamped to my >Facebook page: /aimeecreativeuk.
THE MEDICATION TRAINING COMPANY
Jun 2009 to Mar 2012
The Medication Training Company, then known to me as The Prescription Training Company, is an innovator in the training of carers, nurses and support workers in medication administration. Its founder, a pharmacist with 26 years of experience, has also lectured at Brighton University and through his study of how to effectively teach, developed a new approach to medication training and administration that is proven to reduce errors.
My role as Office Manager saw me overseeing the day-to-day management of the sales office, including order processing and the coordination of training events and diary management. In addition, I had responsibility for managing the company’s team of external trainers, including designing shift patterns to guarantee the delivery of contracted, private and open course programmes. I also supported the founder at marketing and networking events; assisted with tender bids; and oversaw quotations, invoicing (SAGE) plus credit control and budget management.
SOUTHDOWNS HOUSING ASSOCIATION
Communications Exec / Designer
Jay 2008 to Feb 2009 (10 mos)
Southdown Housing Association offers community support for mental health recovery, housing and employment. In addition, they provide accommodation, care and supported living to those with Learning Disabilities.
After fulfilling an interim position as a designer at Southdown Housing, I was offered continuous employment. My role at Southdown would see me responsible for the design and update of all printed and digital media; newsletters, customer magazine, website and leaflets. I was required to support tender bids with the design of new service logos and collateral. Lead-times for these were often tight, and I had to balance several projects simultaneously. I was responsible for making updates to the company website and intranet. I also designed and worked on the association’s quarterly service user magazine. This role required me to sit on the editorial team and work along service users, and external and internal contributors to the publication.
Product Manager > Communications Exec
Apr 2002 to Oct 2007
Concord Lighting is a global player in the world of architectural lighting. Its factory and paint plant in Newhaven manufactures 100’s of lines which are distributed nationally and globally through wholesale channels and a specification sales force who were supported by a team of lighting designers.
After taking a summer job position at the company, I was offered a full-time role in Marketing as Marketing Assistant. I was quickly promoted to become a Trainee Product Manager with funding and time-off to study for a part-time BA. My role saw me responsible for new product development, product training and lifecycle management for products into the UK Market (Sales Office, Specification & Distribution Sales Forces), Global Market (3rd Party Agents) and European Markets (International Marketing Managers). I also provided Sales and aftersales support for key accounts including the British Museum, Tate Galleries, Debenhams, Next and House of Fraser. When the opportunity arose to move into a newly formed in-house communication team, I decided to explore my, then ambitions to explore a more creative career path and train in graphic design and PR.
Throughout my career, I have taken great enjoyment in connecting people and helping others to develop their career and networks. I am more actively investing in my >LinkedIn network so that it better reflects my professional connections in these sectors:
– Lighting & Architectural Industry
– Interior Design, Exhibition Design & Shopfitting
– Graphic Design & Photography
– Web Design & Software Development
– Print & packaging
– Social Care
– Business Consultancy
– Marketing & Advertising
– Socially Responsible Enterprises
– Circular Economies
– Artisan Trades & Cottage Industries