I am an experienced Office Manager and Business Assistant with a background in product management, corporate governance and marketing communications. For over ten years I have been a provider of full-spectrum business support services to SMEs and entrepreneurs in Sussex.
I pride myself on creating beautifully organised offices and optimised systems.
“Excellence is not an act but a habit”
Thanks to a successful portfolio career, I have provided support to businesses and leaders across many industries and developed a diverse set of business skills.
A summary of the skills and experience is below. Please click the + to expand each of the tabs for more detail.
Customer Service & Relationship Management
I have an excellent telephone and email manner and also have experience working front of house in both showrooms and receptions. In addition, I am an experienced account manager who is adept at order processing and customer nurturing. Complaints / queries are always handled by me with discretion in an empathetic and fair manner to ensure lessons are learnt, and a swift resolution can be found.
Facilities Management & Project Management
I am experienced in facilities management, including the commissioning/managing of external contractors and service providers.
In addition, I have strong stakeholder management skills and have a solid understanding of both waterfall and agile methodology. I am also familiar with a host of SaaS platforms, including Trello, Monday.com and Asana.
Finance Admin & Reporting
I have used several cloud accounting platforms, including Sage and Xero, as well as tools such as Receipt Bank. I am familiar with inventory; purchase orders; expenses; accounts payable, invoicing, credit control, payroll, budget management and review. I am also confident in producing and analysing sales and P&L reports.
Human Resources & Health & Safety
I work under the guidance of HR & Health & Safety experts to ensure that a company’s policies, processes, training programmes and culture is such that it safeguards the people in an organisation and protects the ongoing interests of the business.
I am also an experienced CharlieHR user who uses the platform for attendance and holiday entitlement records; personnel records and letters; reviews & appraisals; and staff handbook publication.
ICT and Databases
I am a technology troubleshooter and an Office 365 Administrator who alongside outlook administration has established Microsoft Teams environments and a Sharepoint intranet. In addition, I am a confident database manager who has worked with a number of databases including Microsoft Access, Hubspot, Salesforce and DonorFlex. I have also worked with custom MIS databases.
I am an experienced user of a number of SaaS platforms including Slack, DropBox and Google Drive.
Website Design & Maintenance
I am proficient in building and maintaining WordPress websites using mobile-first principles. I have a basic understanding of UX best practice, accessibility, HTML and CSS.
Social Media & PR
I am proficient in HootSuite and familiar with a wide range of social channels, including Facebook, Instagram, Twitter and Pinterest. Familiar with Google Analytics and AdWords. I have produced content plans and campaign strategies. I also write blogs, case studies and press releases.
Brand Building & Inbound Marketing
My work has seen me market products and services for B2B and B2C brands, not-for-profits and start-ups. From branding workshops to content plans, direct mail campaigns, blogs and newsletters – I focus on delivering an authentic and consistent user experience whilst maximising the return on efforts and budget expenditure.
GDRP & Email Marketing
I have a solid understanding of GDPR in terms of recruitment, HR, electronic communications and newsletter subscriptions; I am an Intermediate level Mailchimp user.
Graphic Design for Print
I am an advanced Adobe Creative Suite user who works in Illustrator, Photoshop and InDesign. I have designed digital assets for web and social media. I have also designed logos; corporate stationery; promotional print; catalogues & brochures; vehicle graphics; signage; exhibition stands; and large format graphics such as building wraps and hoarding.
I am an advanced desktop publisher familiar with Microsoft Office and Google Suite, inc. Google Forms. Confident producing letters and reports, presentation stacks and spreadsheets.
“Your attitude determines your direction.”
I am good at getting past conflict and troubleshooting, and focused on safeguarding delivery, customers satisfaction and team wellbeing at all times. I get a real buzz from seeing people and projects excel and even more of a buzz if I am working with change-makers and organisations that have the environment and social responsibility on the agenda. I am a powerhouse of ideas and creativity who is always seeking ways to nurture customers and to add value to an organisation. I optimise processes and working practices until they are seamless and seek to delight customers so that they choose to return again and again and refer without question.
I like to help businesses to recognise their unique story and then share their adventures and achievements with the rest of the world. I use inbound marketing techniques and relationship marketing to attract and draw people further down your sales pipeline to grow your bottom line and increase your market share. I am also passionate about creating brand advocates who will promote your products and services to others for you both off and online. My graphic design skills ensure that in-house design for print and web expertise can be provided on tap and at a fraction of agency fees. In addition, my background in product marketing ensures that I am alway driven by results and data, and not just by what looks ‘pretty’.
I am an organisational guru with a reputation for planning seamless events including AGMs, away days, conferences and exhibitions. I am also at my element when planning works and leading projects, and use trusted SaaS tools to ensure everyone stays organised and objectives remain clear. I am a champion of keeping workplaces tidy, organised and welcoming, as I have seen first-hand how they help employees to be more productive and send the right message about you and your brand to visiting customers.
I get a buzz from ticking tasks of my list and doing them well. From minute taking, data entry and invoicing to outsourcing, researching and proofing, my attention to detail ensures the highest standards. I get a spring in my step when I know I have completed every task on time and to the highest standard. I also have a knack for automating and streamlining the most mundane of tasks to make them more efficient.
” Be humble, be teachable and always keep learning”
I am an avid podcast listener, book reader and absorber of knowledge – with a fascination for neuroscience, psychology, leadership, business process, social physics, UX and design. I also follow several blogs; these feed my addiction for beautiful branding, design and sustainability.
“Experience is the teacher of all things”
Here is an overview of what I have done so far. Link through to read more about each role and see some of my key achievements
“Give the world the best of you, not what’s left of you.”
I am no expert at mastering work-life balance, but I have learnt that it directly relates to my resilience and my ability to smile on through and bounce back from life/work hurdles. My free time recharges my batteries, keeps me fit and healthy; it also helps me to keep a level head, even in the face of adversity.
>My Instagram is where I like to share my interests and the little things that bring me joy and make me a nice person to work with.