I am an Operations Manager, with a background in Marketing, Print Production and Graphic Design. I have a passion for eco-product design, human-centred workplaces and customer service. This website shares my knowledge, experience and insights. Curious to know more about me? Read on…
Here is an overview of what I have done so far. Link through to read more about each role and see some of my key achievements
Please click the + to expand each of the tabs for more detail.
Customer Relationship Management
Experience building and maintaining a HubSpot CRM, including the development of lean workflows using email templates and snippets. Familiar with SalesForce CRM and ZenDesk platforms.
Production Planning & Product Development
I have a background in lean manufacturing and product development, plus experience using both agile and fully flexible methodology to optimise supply chains and workflows; familiar with Kanban scheduling systems.
I have a solid understanding of both waterfall and agile project management principles and tools; experience using platforms such as Trello, Monday.com and Asana.
Graphic Design for Print & Web
I am an advanced Adobe Creative Suite user who works in Illustrator, Photoshop and InDesign. I have designed digital assets for web and social media. I have also designed logos; corporate stationery; promotional print; catalogues & brochures; vehicle graphics; signage; exhibition stands; and large format graphics such as building wraps and hoarding.
I am an advanced desktop publisher familiar with Microsoft Office and Google Suite, inc. Google Forms. Confident producing letters and reports, presentation stacks and spreadsheets including pivot tables.
Website Design & Maintenance
I am proficient in building and maintaining WordPress websites using mobile-first principles. Basic understanding of HTML and CSS.
Social Media & PR
I am proficient in HootSuite and familiar with a wide range of social channels, including Facebook, Instagram, Twitter and Pinterest. Some experience using HubSpot Marketing, workflows and sequences. Familiar with Google Analytics and AdWords. I have experience producing content plans, campaign strategies, and written blogs, case studies and press releases.
GDRP & Communications
I have a solid understanding of GDPR in terms of recruitment, HR, electronic communications and newsletter subscriptions; I am an Intermediate level Mailchimp user.
Internal Communications & Filesharing
I am an Office 365 Administrator who has established Microsoft Teams environments; built and managed Sharepoint Intranets; and is also familiar with Slack, DropBox and Google Drive.
I am a CharlieHR user who uses the platform for attendance and holiday entitlement records; personnel records and letters; reviews & appraisals; and staff handbook publication. I have worked with the development team at CharlieHR to design a new Beta version of their reviews feature which launched in early 2019.
I have used several cloud accounting platforms, including Sage and Xero, as well as tools such as Receipt Bank. I am familiar with inventory; purchase orders; expenses; chart of accounts; accounts payable and receivable, including invoicing and credit control. In addition, I have prepared annual budgets and been a budget holder. I am also confident producing and analysing sales, expenses and P&L reports.
I enjoy troubleshooting and problem solving, and therefore my interests lie firmly in continuous improvements and helping organisations to flow seamlessly and profitably. I have a specific interest in organisations that have the environment and social responsibility firmly on their agenda and prefer long-term contract terms or continuous employment positions. > Let’s connect
For pleasure and to practice my design, illustration and digital skills, I take on creative side projects occasionally for local social enterprises, charities and start-ups. I also like to regularly brush up on the latest social media tools and platforms, design tools and technology. Currently, I am completing a Udacity introduction to virtual reality e-course. If you are interested in my freelance creative services, please visit my >Facebook page and say hello.
I am also exploring the idea of giving some of my time to fulfil a Non-Executive Role within an organisation in the animal welfare, care or circular economy industries. In addition, I am studying to become a Mental Health First Aider and completing a short e-course ‘Understanding working with people with mental health needs’.
I am an avid podcast listener, book reader and absorber of knowledge – with a fascination for neuroscience, psychology, leadership, business process, social physics, UX and design. I also follow several creative blogs; these feed my addiction for beautiful branding, eco-product development, playful design and the joy of colour.
One thing that my years have taught me is to:
“Give the world the best of you, not what’s left of you.”
I am no expert at mastering work-life balance, but I have learnt that it directly relates to my resilience and my ability to smile on through and bounce back from life/work hurdles. My free time recharges my batteries, keeps me fit and healthy; it helps me to work calmly and with compassion for others, even in the face of adversity. I am not perfect, far from it! I am sure ex-colleagues can attest to that, but I have learnt the importance of self-care the hard way and have seen first-hand the positive change that it has on my performance and enjoyment of work.
>My Instagram is where I like to share my interests and the little things that bring me joy and balance, and in turn, make me a nice person to work with.
Are you looking for an Operations Manager, with a background in Marketing, Print Production and Graphic Design? Are you seeking someone to improve your productivity and market reach? Let me make your operations run seamlessly and profitably, and help your people to thrive in the workplace. Curious to meet?